PopUp Bagels Gifts Frequently Asked Questions
What is a PopUp Bagels Card Linked Gift?
A Card Linked Gift is a product powered by PerfectGift.com. Recipients of a PopUp Bagels eGift can choose this option, enabling them to link the gifted funds to a preferred Visa, MasterCard or American Express credit/debit card they already have and then use that card to pay for an order with PopUp Bagels. After payment, their card account will be automatically credited the amount spent up to the gifted value. eGift recipients will also have the choice to receive a standard eGift Card for use as a traditional gift card.
Why do I see PerfectGift.com links?
PopUp Bagels gift cards are powered by PerfectGift.com, which is a company of Wolfe, LLC. PerfectGift.com operates as the premier and forefront gifting website, and gives a great and secure gifting experience
Can my gift card be refunded, returned, canceled or exchanged?
Thanks in advance for your understanding. As stated in our Terms of Service, all sales are final and we are only able to process a refund as required by state law. Our customer support team handles requests on a case by case basis.
How do I resend an eGift Card?
There are a variety of reasons that would explain why a gift card could not be delivered including a typo in the email address or mobile phone number originally entered when you created your order. Or, perhaps, you sent a gift to a friend at their work address and their corporate or university mail server could not accept the notification. No worries, we can help! Contact our customer support team to resolve this by calling (877) 448–4438 or texting (412) 912-4341.
I received an email saying, “Your order was canceled”. What happened?
If your transaction was declined, chances are your bank or credit card company is just trying to protect you. When unauthorized activity is suspected, a series of fraud protection services are activated. The result? Sometimes "good" orders are rejected. It's a source of frustration that comes with the times and we sincerely apologize for the inconvenience.
Please make sure that the details you enter (both when creating your Account and when submitting a new order) precisely match the billing information on file with your payment method. This includes your name, address, phone number, and email.
Anyone of these would have prevented your order from being approved:
You entered a typo in the online form (or it didn't perfectly match-up to your account)
Your credit card is expired
You’ve reached your credit card limit
There are not enough funds to cover your purchase
Unusual spending activity was detected
Multiple purchases were made in a short span of time
You’re on a road trip or out of the country
A recent “Hold” was placed during a hotel or travel stay
Your credit card account is On Hold due to inactivity
- Lastly, it is possible that your bank or credit card company had a technical issue that interrupted their service. There's no way to associate a declined order with this issue. But when it happens, there's really nothing to do but try again with a different payment method.
How long does it take to receive my purchase?
In most cases, eGifts are delivered within an hour. During high volume time, it might take up to 24 hours. You will receive an email letting you that your gift card has been sent.
Are there any fees associated with purchasing a gift card?
Excluding the selected shipping service fee for physical card orders, we do not charge any fees above the face value on any branded gift cards available on the site.
Is there a deadline for spending the funds on the gift card?
No, PopUp Bagels gift cards and Card Linked Gifts will not expire, nor have any fees applied for non-use.
How should I handle a typo or incorrect delivery address?
If you mistyped your email address when creating your account:
An error in the email address associated with your account is a showstopper, meaning, you will never be able to perform the required verification step. In this case, we'll ask you to create a NEW account with your correct email address. Contact us for assistance.
If you mistyped an email address or mobile phone number in a gift card purchase:
For a 'send to a friend' purchases:
Contact customer support for assistance with sending a new copy of your gift notification to the correct email address.
If you used our Guest Checkout service, contact us for assistance
For a “buy for myself" purchase:
If you have an account, your gift card will be stored securely in your wallet
If you used our Guest Checkout service, Contact Us for assistance
If you mistyped a delivery address in a physical gift card purchase:
Contact Us for assistance.
The charge on my credit card says it is from PerfectGift, is this correct?
Yes, the charge can show from PerfectGift. Purchases for PopUp Bagels gift cards on this site are powered by PerfectGift.com to provide you a great selection of payment methods to choose from and unique ways to deliver your gift cards whether you select mail, text or email delivery.
How can I redeem my gift card at the retailer?
The quick answer is, there is a gift card number or bar code to show the retailer. For more specific details on how to use the gift card received, refer to the Redemption Instructions sent with the gift card.
How do I text a gift card?
- Configure your gift.
- Select "Text message" as the delivery method.
- Enter the Recipient’s Mobile number.
- Review your information, then choose to add to your cart and continue shopping or to add to your cart and checkout.
The recipient will receive a text from PerfectGift.com.
Who does the text come from when I receive my gift card?
The text will come from a short number powered by PerfectGift.com, and reference the purchaser sending the gift card.
What if the recipient thinks the gift card is fraudulent and doesn’t open it?
Let us know and we will happily resend it to them or provide further troubleshooting for a happy gifting experience.
Is this site secure?
All features of this site, from purchase through redemption, use encryption and are protected by securely signed services. Payments are processed safely and securely via our industry leading payment processor's system, payment information is never exposed to any external systems.
We use market leaders like Stripe for our gift card transactions so that we can safely and securely provide you with secure payment experiences you know and love just like on other sites.
I have been declined, can you help me?
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Due of this, you most likely need to contact your bank directly to solve most payment issues.
When can I expect my card to get charged or credited?
Your credit card is charged as soon as you process your order. If an order is refunded, refunds can take up to 8 business days based on each bank.
What are my payment methods?
We accept all major credit card providers (Visa, Mastercard, American Express, Discover) as well as, PayPal, Apple Pay and Google Pay.
So easy to text a gift card!
I know my son doesn't always check his email so texting a gift card was the best option for me. I was so excited to add a personal video and pick the perfect eGreeting for him.
—Craig
Saved so much time.
By printing a gift card from home, I saved a trip to the grocery but more importantly, I was able to put more money toward the gift card since I didn't have to buy a card.
—Diane
Arrives at just the right time!
I wanted to let my daughter know I was thinking about her during college exams. Sending a Red Lobster gift card to be delivered to her phone immediately was the answer. She loved it!
—Karen
